Frequently Asked Questions (FAQ)
1. How can I place an order? You can order through our website, WhatsApp, Facebook, phone call, or website live chat—whichever is most convenient for you.
2. How do I track my order?
- Visit our Order Tracking page and enter your Order ID and phone number.
- You can also message us on WhatsApp, Facebook, or Live Chat to check your current order status.
3. What are the available payment methods? We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD).
- Partial payment is also available.
- Pre-payment is required for all pre-order items.
4. What are the delivery charges?
- Inside Dhaka & Chittagong City: 70 TK.
- Outside Dhaka: 130 TK.
- Express Delivery (Dhaka only): 100 TK.
5. How long does delivery take? Regular delivery times vary depending on your location. Express delivery within Dhaka ensures the fastest arrival.
6. Do you offer express delivery? Yes, express delivery is available only within Dhaka city.
7. Can I change or cancel my order after placing it? If your order has not been dispatched yet, you may request a change or cancellation by contacting our customer support team immediately.
8. What should I do if I receive a damaged or wrong product? Please contact our support team immediately via Phone, WhatsApp, Facebook, or Live Chat. We will assist you with a replacement or return as per our policy.
9. Do you offer returns or refunds? Yes, we offer returns and refunds depending on the product type and condition. Please refer to our Return & Refund Policy or contact support for further details.
10. How do I contact customer support? You can reach the Sunnah Store team anytime through:
- Direct Phone Call
- Facebook Messenger
- Website Live Chat